Trackpilots for BPO & KPO
Enhance Workforce Productivity & Optimize Call Center Operations
The BPO & KPO industry relies on efficiency, accuracy, and seamless workflow management. Trackpilots empowers outsourcing companies with real-time employee tracking, performance analytics, and automated reports—ensuring maximum productivity and compliance while optimizing operations.
Free Trial
No Credit Card Required
Exclusive Support
count%
BPO/KPO companies report improved agent efficiency with real-time tracking. (Source: Deloitte, 2024)
count%
Outsourcing firms saw reduced idle time and better workload management. (Source: McKinsey & Company, 2023)
count%
Call centers using tracking tools experienced higher customer satisfaction rates. (Source: Gartner, 2024)
Why Choose Trackpilots for BPO & KPO?
Trackpilots ensures seamless workforce monitoring, optimized workflows, and enhanced performance tracking—helping outsourcing companies maintain high efficiency and compliance standards.
Live Call & Work Monitoring
Track agent productivity in real time by analyzing call durations, response times, and task efficiency to optimize customer interactions.
Accurate Shift & Attendance Tracking
Automate employee work hours, shift schedules, attendance logs, and overtime calculations to improve workforce management.
App & Website Usage Analysis
Monitor applications and websites used by employees to ensure focus on work-related tasks and minimize distractions.
Performance & Efficiency Reports
Generate insightful reports with detailed analytics on agent performance, call resolutions, and overall operational efficiency.
Real-Time Activity Monitoring
Get instant visibility into employee tasks, screen activity, and work patterns to enhance productivity.
Data Security & Compliance
Ensure strict adherence to data security protocols, compliance policies, and industry regulations to safeguard client information.
How Trackpilots Helps BPO & KPO Companies?
1️⃣ Boost Agent Productivity
Track work hours, break times, and performance metrics to optimize efficiency.
2️⃣ Improve Call Center Management
Monitor live agent activity, reduce idle time, and enhance customer service quality.
3️⃣ Optimize Remote & Hybrid Workflows
Ensure productivity across on-site, remote, and hybrid call center teams with seamless tracking.
4️⃣ Enhance Data-Driven Decision Making
Gain actionable insights into employee performance, workload distribution, and operational bottlenecks.
5️⃣ Ensure Compliance & Security
Maintain strict adherence to data security standards and labor laws while tracking workforce activities.
6️⃣ Automate Attendance & Shift Tracking
Simplify shift scheduling, track employee attendance, and ensure accurate work-hour logging without manual effort.
Transform Your BPO/KPO Operations with Trackpilots
Trackpilots helps outsourcing companies improve workforce efficiency, monitor agent performance, and streamline operations with real-time insights and automation. Optimize productivity, maintain compliance, and enhance client satisfaction—all from a single platform