1.1 Scope of the Terms

These Terms apply to all Customers, who are businesses or individuals subscribing to TrackPilots for employee monitoring purposes. They also apply to all Users, referring to employees or contractors being monitored, and Sub-Processors, referring to third-party service providers supporting TrackPilots' operations.

By using TrackPilots, all Customers, Users, and Sub-Processors agree to comply with these Terms, ensuring the ethical and legal use of the software. Any misuse, unauthorized access, or non-compliance with these Terms will result in immediate suspension or termination of service.

2. Definitions

To ensure clarity and avoid misinterpretation, the following terms are defined as they apply to these Terms and Conditions:

• "TrackPilots" – The software developed and managed by Quick App Studio, designed to monitor and track employee activities in real-time.

• "Customer" – Any company, organization, or individual that subscribes to TrackPilots to track the performance and activities of their workforce.

• "User" – Any employee, freelancer, or contractor who is subject to monitoring through TrackPilots as part of the Customer’s workforce management.

• "Account" – A registered entity within TrackPilots that allows Customers to configure monitoring settings, manage Users, and access analytics.

• "Personal Data" – Any information that identifies an individual, such as name, email, IP address, and other workplace activity data, in compliance with applicable data protection laws.

• "Sub-Processor" – Any third-party service provider engaged by TrackPilots to facilitate hosting, data storage, analytics, or additional software functionalities.

3. Account Registration and Usage

3.1 Account Creation

To access the services provided by TrackPilots, Customers are required to create an account using a valid company name, official business email, and accurate contact information. The registration process requires compliance with verification procedures to ensure authenticity and prevent misuse.

Customers are responsible for maintaining accurate and up-to-date information on their accounts. Providing false details or using misleading credentials may result in account suspension or termination without prior notice.

3.2 User Access & Security

Customers must ensure that only authorized personnel access their TrackPilots accounts. Sharing login credentials, using shared accounts across multiple users, or failing to secure sensitive login details can lead to security vulnerabilities and potential account suspension.

To enhance security, TrackPilots enforces two-factor authentication (2FA) and other protective measures. It is the Customer’s responsibility to follow best security practices, including regular password updates and reviewing user permissions periodically.

3.3 Account Restrictions

Customers and Users are strictly prohibited from engaging in any unauthorized or malicious activity within the TrackPilots system. Attempts to hack, manipulate, or bypass security protocols will result in immediate legal action and permanent suspension of access.

The platform must not be used for any purpose that violates local, state, or federal laws, including but not limited to unauthorized surveillance, data manipulation, or unethical tracking of individuals without their knowledge.

4. Employee Monitoring & Data Collection

4.1 Purpose of Monitoring

TrackPilots is designed to provide businesses with tools for tracking employee productivity, ensuring compliance, and managing work efficiency. The software enables businesses to monitor work start and stop times, app usage, and periodic screenshots for accountability.

All monitoring features are designed to enhance workplace transparency, helping employers optimize workflows while ensuring employees remain productive. However, the software must not be misused for invasive or unethical surveillance purposes.

4.2 Employee Consent & Notification

It is the Customer’s responsibility to inform employees about the implementation of TrackPilots in the workplace. Employers must provide a written notice outlining the scope, purpose, and type of data being collected through TrackPilots.

Failure to notify employees about being monitored may result in legal repercussions under data privacy laws, including GDPR, CCPA, and other regional regulations. TrackPilots assumes no liability for any disputes arising from improper employer notifications.

4.3 Data Retention & Deletion

TrackPilots retains employee monitoring data for a default period of 12 months, unless a different retention period is set by the Customer. Customers have full control over data retention settings and can adjust them according to their compliance requirements.

Upon request, Customers can permanently delete employee data from the system. If a Customer account is terminated, all stored data will be automatically deleted within 30 days, unless legally required to retain it for compliance purposes.

5. Use of Sub-Processors

5.1 Role of Sub-Processors

To provide a seamless and efficient monitoring experience, TrackPilots collaborates with third-party service providers for services such as cloud storage, data processing, and real-time analytics. These providers, referred to as Sub-Processors, operate under strict security policies.

TrackPilots only partners with reputable and industry-compliant Sub-Processors that adhere to data protection laws such as GDPR and CCPA. This ensures that Customer and User data remains secure and protected at all times.

5.2 Notification of New Sub-Processors

Customers will receive at least 30 days' advance notice before TrackPilots engages a new Sub-Processor. During this period, Customers may review the new Sub-Processor’s policies and raise objections if necessary based on data protection concerns.

If a Customer objects to a newly added Sub-Processor, TrackPilots will work towards a resolution, which may include providing alternative service options or allowing the Customer to discontinue the service without penalties.

5.3 TrackPilots' Liability for Sub-Processors

While TrackPilots ensures strict compliance with industry security standards, we assume limited liability for actions taken by third-party Sub-Processors. However, we hold all Sub-Processors accountable through legally binding agreements that enforce strict data protection measures.

Customers acknowledge that TrackPilots does not directly control third-party infrastructure but ensures that all providers follow best practices for security, data encryption, and lawful data handling procedures.

6. Prohibited Activities

6.1 Unauthorized Access & Misuse

Customers, Users, and third parties are strictly prohibited from attempting to gain unauthorized access to TrackPilots or any associated servers, databases, or services. Any attempt to hack, exploit vulnerabilities, or bypass security measures will lead to immediate account termination and possible legal action.

Customers must not use TrackPilots to monitor employees without their knowledge, collect data for illegal activities, or engage in any form of cyber espionage, identity theft, or privacy violations. Any such actions will be reported to the relevant authorities.

6.2 Compliance with Laws & Ethical Usage

TrackPilots must be used only for lawful purposes, and all Customers are responsible for ensuring that their use of the software complies with local, national, and international laws. Employers are responsible for following workplace privacy laws and obtaining necessary consents from employees before enabling monitoring.

The platform must not be used for discriminatory, abusive, or unethical purposes, including but not limited to surveillance based on race, gender, religion, disability, or any other protected characteristic. Any violation of ethical standards may result in service suspension.

6.3 Restrictions on Software Modification

Users and Customers are strictly prohibited from reverse-engineering, decompiling, or modifying any aspect of TrackPilots’ software. Attempting to alter, duplicate, or tamper with the source code, algorithms, or backend systems is a serious violation of these Terms and will lead to permanent account termination.

Any attempt to distribute unauthorized versions of TrackPilots, create derivative works, or use automated tools to manipulate or extract data from the platform is strictly forbidden. Legal action may be taken against individuals or entities engaging in software tampering.

7. Intellectual Property Rights

7.1 Ownership of TrackPilots Software

TrackPilots, including all design elements, backend algorithms, software features, user interfaces, trademarks, and brand identity, is the exclusive intellectual property of Quick App Studio. No part of the software may be copied, distributed, or reused without explicit written permission.

All proprietary rights, patents, copyrights, and trademarks associated with TrackPilots remain the sole property of Quick App Studio, and no ownership rights are transferred to Customers or Users through software usage.

7.2 License to Use TrackPilots

Customers are granted a limited, non-exclusive, non-transferable license to access and use TrackPilots for employee monitoring and workforce productivity management. This license does not grant Customers or Users any rights to resell, redistribute, or modify the software.

Any unauthorized attempt to sublicense, rent, lease, or commercially exploit TrackPilots without prior approval from Quick App Studio will be considered a breach of these Terms and may result in immediate termination of services.

7.3 Violation of Intellectual Property Rights

If any Customer or third party is found violating TrackPilots’ intellectual property rights, including copying, replicating, or distributing proprietary content, legal actions may be initiated to protect our rights. Customers must notify TrackPilots immediately if they suspect any unauthorized use of our intellectual property.

If a third party claims that your use of TrackPilots infringes on their intellectual property rights, you agree to notify us promptly and allow us to investigate the matter. TrackPilots reserves the right to take appropriate action, including restricting access or modifying content, to resolve such disputes.

8. Subscription, Pricing & Payment Terms

8.1 Subscription Plans & Billing

TrackPilots offers various subscription plans based on business needs, with pricing models designed for small, medium, and large enterprises. Each plan comes with specific feature sets, data storage limits, and employee tracking capabilities.

Billing is handled on a monthly or annual basis, depending on the Customer’s selected plan. All payments must be made in advance, and failing to renew a subscription may result in restricted access or termination of services.

8.2 Automatic Renewal & Cancellation

Unless explicitly canceled, all subscriptions are automatically renewed at the end of each billing cycle. Customers who wish to cancel their subscriptions must do so at least 7 days before the renewal date to avoid being charged for the next cycle.

Once a subscription is canceled, access to premium features will be revoked immediately, and any stored monitoring data may be deleted within 30 days, unless the Customer requests extended retention under legal or compliance requirements.

8.3 Refund Policy

TrackPilots maintains a strict no-refund policy unless there is a technical failure preventing the Customer from using the service. If a Customer experiences unresolved software issues due to a fault on TrackPilots’ end, they may request a partial or full refund at TrackPilots' discretion.

Refund requests will be evaluated on a case-by-case basis, and any claims must be submitted within 14 days of the billing date. Refunds will not be issued for services already used or for Customer-initiated account terminations.

9. Limitation of Liability

9.1 No Warranty Disclaimer

TrackPilots is provided on an "as-is" and "as-available" basis, without any express or implied warranties regarding performance, reliability, or uninterrupted service. While we strive to maintain high uptime and accuracy, we do not guarantee that TrackPilots will be free from bugs, downtime, or security breaches.

Customers acknowledge that technical issues, third-party service outages, or cyber threats may occasionally impact TrackPilots' functionality. Quick App Studio is not responsible for any losses, damages, or disruptions resulting from such occurrences.

9.2 Indemnification Clause

By using TrackPilots, Customers agree to indemnify and hold Quick App Studio harmless from any claims, damages, liabilities, or expenses arising from misuse, unlawful monitoring, or breach of these Terms by the Customer or their employees.

If any legal disputes arise due to a Customer’s failure to comply with labor laws, employee privacy rights, or workplace ethics, TrackPilots assumes no liability and reserves the right to terminate the Customer’s access immediately.

10. Governing Law & Dispute Resolution

10.1 Jurisdiction & Applicable Laws

These Terms shall be governed by and interpreted in accordance with the laws of India (or any jurisdiction specified by Quick App Studio), without regard to conflicts of law principles. Customers agree that any disputes related to TrackPilots will be resolved under the jurisdiction of Indian courts.

If the Customer operates from a different country, they must ensure that their use of TrackPilots complies with their local regulations. Quick App Studio is not responsible for legal conflicts that arise due to differences in international laws.

10.2 Dispute Resolution & Arbitration

In the event of any legal dispute between a Customer and TrackPilots, both parties agree to first attempt resolution through negotiation. If the dispute remains unresolved, it shall be settled through binding arbitration, conducted in accordance with the Arbitration and Conciliation Act, 1996.

Legal action should only be pursued if arbitration fails to provide a resolution. Customers waive their right to participate in class-action lawsuits against TrackPilots, ensuring all disputes are resolved on an individual basis.

11. Changes to Terms & Contact Information

11.1 Updates & Modifications

TrackPilots reserves the right to update, modify, or change these Terms at any time. Any significant changes will be communicated through email notifications or platform announcements. Continued use of TrackPilots after an update constitutes acceptance of the revised Terms.

11.2 Contact Us

For questions, concerns, or clarifications regarding these Terms, Customers may contact our support team at team@trackpilots.com. We are available to assist with any legal, technical, or compliance-related inquiries.